org.views.ticket

Functions

view_ticket(→ onegov.core.types.RenderData)
delete_ticket(→ RenderData | BaseResponse)	Deleting a ticket means getting rid of all the data associated with it
manual_payment_button(→ onegov.core.elements.Link)
stripe_payment_button(→ onegov.core.elements.Link | None)
send_email_if_enabled(→ bool)
last_internal_message(→ onegov.chat.Message | None)
send_chat_message_email_if_enabled(, attachments)
send_new_note_notification(→ None)	Sends an E-mail notification to all resource recipients that have been
handle_new_note(→ RenderData | BaseResponse)
view_ticket_note(→ webob.Response)
delete_ticket_note(→ None)
handle_edit_note(→ RenderData | BaseResponse)
accept_ticket(→ webob.Response)
close_ticket(→ webob.Response)
reopen_ticket(→ webob.Response)
mute_ticket(→ webob.Response)
unmute_ticket(→ webob.Response)
archive_ticket(→ webob.Response)
unarchive_ticket(→ webob.Response)
assign_ticket(→ RenderData | BaseResponse)
message_to_submitter(→ RenderData | BaseResponse)
create_attachment_from_uploaded(...)
view_ticket_pdf(→ morepath.Response)	View the generated PDF.
view_ticket_files(→ webob.Response)	Download the files associated with the ticket as zip.
view_ticket_status(→ RenderData | BaseResponse)
view_send_to_gever(→ webob.Response)
get_filters(→ Iterator[Link])
get_groups(→ Iterator[Link])
get_handlers(→ Iterator[Link])
get_owners(→ Iterator[Link])
groups_by_handler_code(→ dict[str, list[str]])
view_tickets(→ onegov.core.types.RenderData)
view_archived_tickets(→ onegov.core.types.RenderData)
view_delete_all_archived_tickets(→ None)
delete_tickets_and_related_data(...)
delete_messages_from_ticket(→ None)
view_pending_tickets(→ onegov.core.types.RenderData)

Module Contents

org.views.ticket.view_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, layout: onegov.org.layout.TicketLayout | None = None) → onegov.core.types.RenderData

org.views.ticket.delete_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, form: onegov.form.Form, layout: onegov.org.layout.TicketLayout | None = None) → RenderData | BaseResponse

Deleting a ticket means getting rid of all the data associated with it

org.views.ticket.manual_payment_button(payment: onegov.pay.Payment, layout: onegov.org.layout.Layout) → onegov.core.elements.Link

org.views.ticket.stripe_payment_button(payment: onegov.pay.Payment, layout: onegov.org.layout.Layout) → onegov.core.elements.Link | None

org.views.ticket.send_email_if_enabled(ticket: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, template: str, subject: str) → bool

org.views.ticket.last_internal_message(session: sqlalchemy.orm.Session, ticket_number: str) → onegov.chat.Message | None

org.views.ticket.send_chat_message_email_if_enabled(ticket: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, message: onegov.org.models.TicketChatMessage, origin: str, bcc: SequenceOrScalar[Address | str] = (), attachments: Iterable[Attachment | StrPath] = ()) → None

org.views.ticket.send_new_note_notification(request: onegov.org.request.OrgRequest, form: onegov.org.forms.TicketNoteForm, note: onegov.org.models.TicketNote, template: str) → None

Sends an E-mail notification to all resource recipients that have been configured to receive notifications for new (ticket) notes.

org.views.ticket.handle_new_note(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, form: onegov.org.forms.TicketNoteForm, layout: onegov.org.layout.TicketNoteLayout | None = None) → RenderData | BaseResponse

org.views.ticket.view_ticket_note(self: onegov.org.models.TicketNote, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.delete_ticket_note(self: onegov.org.models.TicketNote, request: onegov.org.request.OrgRequest) → None

org.views.ticket.handle_edit_note(self: onegov.org.models.TicketNote, request: onegov.org.request.OrgRequest, form: onegov.org.forms.TicketNoteForm, layout: onegov.org.layout.TicketNoteLayout | None = None) → RenderData | BaseResponse

org.views.ticket.accept_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.close_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.reopen_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.mute_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.unmute_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.archive_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.unarchive_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.assign_ticket(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, form: onegov.org.forms.TicketAssignmentForm, layout: onegov.org.layout.TicketLayout | None = None) → RenderData | BaseResponse

org.views.ticket.message_to_submitter(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, form: onegov.org.forms.ExtendedInternalTicketChatMessageForm, layout: onegov.org.layout.TicketChatMessageLayout | None = None) → RenderData | BaseResponse

org.views.ticket.create_attachment_from_uploaded(fe: onegov.form.fields.UploadFileWithORMSupport, request: onegov.org.request.OrgRequest) → tuple[onegov.core.mail.Attachment, Ellipsis]

org.views.ticket.view_ticket_pdf(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → morepath.Response

View the generated PDF.

org.views.ticket.view_ticket_files(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

Download the files associated with the ticket as zip.

org.views.ticket.view_ticket_status(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest, form: onegov.org.forms.TicketChatMessageForm, layout: onegov.org.layout.TicketChatMessageLayout | None = None) → RenderData | BaseResponse

org.views.ticket.view_send_to_gever(self: onegov.ticket.Ticket, request: onegov.org.request.OrgRequest) → webob.Response

org.views.ticket.get_filters(self: onegov.ticket.TicketCollection, request: onegov.org.request.OrgRequest) → Iterator[Link]

org.views.ticket.get_groups(self: onegov.ticket.TicketCollection | onegov.ticket.collection.ArchivedTicketCollection, request: onegov.org.request.OrgRequest, groups: Mapping[str, Iterable[str]], handler: str) → Iterator[Link]

org.views.ticket.get_handlers(self: onegov.ticket.TicketCollection | onegov.ticket.collection.ArchivedTicketCollection, request: onegov.org.request.OrgRequest, groups: Mapping[str, Iterable[str]]) → Iterator[Link]

org.views.ticket.get_owners(self: onegov.ticket.TicketCollection | onegov.ticket.collection.ArchivedTicketCollection, request: onegov.org.request.OrgRequest) → Iterator[Link]

org.views.ticket.groups_by_handler_code(session: sqlalchemy.orm.Session) → dict[str, list[str]]

org.views.ticket.view_tickets(self: onegov.ticket.TicketCollection, request: onegov.org.request.OrgRequest, layout: onegov.org.layout.TicketsLayout | None = None) → onegov.core.types.RenderData

org.views.ticket.view_archived_tickets(self: onegov.ticket.collection.ArchivedTicketCollection, request: onegov.org.request.OrgRequest, layout: onegov.org.layout.ArchivedTicketsLayout | None = None) → onegov.core.types.RenderData

org.views.ticket.view_delete_all_archived_tickets(self: onegov.ticket.collection.ArchivedTicketCollection, request: onegov.org.request.OrgRequest) → None

org.views.ticket.delete_tickets_and_related_data(request: onegov.core.request.CoreRequest, tickets: Query[Ticket]) → tuple[list[onegov.ticket.Ticket], list[onegov.ticket.Ticket]]

org.views.ticket.delete_messages_from_ticket(request: onegov.core.request.CoreRequest, number: str) → None

org.views.ticket.view_pending_tickets(self: onegov.org.models.resource.FindYourSpotCollection, request: onegov.org.request.OrgRequest, layout: onegov.org.layout.FindYourSpotLayout | None = None) → onegov.core.types.RenderData